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Right to Cancel and Return
(1) Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party, who is not the carrier, takes physical possession of the goods. Any Custom printed or personalised products are excluded from our Returns policy. It is the customer’s responsibility to ensure that they are happy with their submitted design and artwork and have chosen the correct product and size if required. Please notify us of any changes immediately before we process your order.
To exercise your right of withdrawal, you must inform us (Smart-FX, 1 Wesley Road, Saltash, Cornwall, PL12 6AS, UK, e-mail firstname.lastname@example.org ) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your intention to exercise your right of withdrawal before the withdrawal period has expired.
(2) Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of extra costs resulting from your choice of a more expensive type of delivery than the less expensive standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are liable for any diminished value of the goods which results from your treatment of the goods beyond which is necessary to establish their nature, characteristics and functionality.
(3) Exchanges or refunds
Please be aware. We do not offer refunds for custom made apparel or orders made to order. This includes the Smart-Artists brands but excludes our own brands (Smart-FX). You can of course request an exchange if the size you have ordered does not fit.